Urgent and/or Crisis Support

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Urgent and/or Crisis Support

Child Abuse

Family and Children’s Services (FACS) Niagara

Audience: Everyone

If you have concerns that a child may be at risk for abuse or neglect, please call 24/7: 905-937-7731 • Toll Free: 1-888-937-7731 • TTY: 905-937-8105

Domestic Violence


Audience: French-speaking women

Fem’aide offers French-speaking women who have experienced gender-based violence, support, information and referral to appropriate front-line services within their communities, 24 hours a day, 7 days a week. Call 1-877-336-2433

Gillian’s Place

Audience: Everyone

Call or text our 24/7 support line to speak with a compassionate counsellor: 905-684-8331

Centre de santé cummunautaire: 24/7 Service en francais:


Birchway Niagara

Audience: Everyone

Call or text our 24-hour confidential support line if you need to talk to someone about the abuse you are experiencing. Whether need help for yourself or a loved one, our trained counsellors are here to help. We will listen and help you figure out your options, which may include safety planning, a shelter stay or meeting with our staff at our shelter in Niagara Falls or at one of our satellite sites in Welland, Port Colborne or Fort Erie. 905-356-5800

Elder Abuse

Niagara Gatekeepers

Audience: Everyone

Call 905-684-0968 if you know of a senior who may need the help of an agency. The line is open 8:30 a.m. – 8:30 p.m., 365 days a year. Calls are free.

Emergency Shelter

BGC Niagara – Nightlight programs

Audience: Youth ages 16 to 30

Nightlight programs are open 24 hours/day, 7 days per week. Call us at 905-358-3678.


Audience: Youth aged 16 to 24

The RAFT Hostel is open 24/7. PHONE 905-984-4365

Southridge Shelter

Audience: Adults

The Southridge Shelter is located within the Southridge Community Church Building. We are a 24/7 shelter serving the Niagara Region. 905-682-2477


If you need a bed and a place to stay, the YWCA Niagara Region operates emergency homeless shelters in St. Catharines and Niagara Falls.  They are open with advocates on duty 24 hours a day, 365 days a year.  YW advocates can direct you to our emergency shelters or other emergency services in the Niagara Region.

Emergency Women’s Shelter St. Catharines
Call: 289- 273-4308

Emergency Women’s Shelter Niagara Falls
Call: 289-267-0411

Emergency Family Shelter
Call: 289-686-0927

Emergency Men’s Shelter
Call: 289-686-4466

Niagara Region – Emergency shelter information


Feed Niagara

Audience: Everyone

Feed Niagara represents 9 regional food banks who share the goal to stop hunger in our community with care & compassion.

Mental Health & Addiction Support

Black Youth Helpline

Audience: Everyone

More than a “Helpline” and serving all youth, our “Helpline” serves as the point of contact to our professional services from youth, families, school districts and a variety of youth serving stakeholders.

Call 416 285-9944

Everyday 9am to 10pm

Crisis Outreach and Support Team (COAST)

Audience: Everyone

If you are an adult in crisis, please contact the Crisis Outreach and Support Team (COAST) at 1-866-550-5205 ext. 1. 24 hours a day, 7 days a week.

Distress Centre

Audience: Everyone

For immediate help in the Niagara Region please call our 24 hour crisis line:

  • St. Catharines, Niagara Falls And Area – 905-688-3711
  • Port Colborne, Wainfleet and Area – 905-734-1212
  • Fort Erie and Area – 905-382-0689
  • Grimsby, West Lincoln – 905-563-6674

Indigenous Hope for Wellness Helpline

Audience: Indigenous community

Experienced and culturally competent counsellors are reachable by telephone and online chat 24 hours a day, 7 days a week. For indigenous people across Canada. Call us at 1-855-242-3310

Kid’s Help Phone

Audience: Young people

Need help now? You can reach a professional counsellor at Kids Help Phone in English or French 24/7 by calling 1-800-668-6868 or texting 686868.

Metis Nation Crisis Line

Audience: Indigenous community

Métis Nation of Ontario (MNO) offers a 24-hour Mental Health and Addictions Crisis Line.

Call: 1-877-767-7572

Pathstone Mental Health

Audience: Children

If you are a child in crisis, please contact Pathstone Mental Health at 1-800-263-4944. This service is available 24 hours a day, 7 days a week.

Sexual Assault

Niagara Sexual Assault  Centre

Audience: Everyone

Call the Crisis Support Line at 905-682-4584 and you will be connected to a person who will walk you through the process of getting help at your own pace. This service is available 24 hours a day, 7 days a week.