Urgent and/or Crisis Support

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Urgent and/or Crisis Support

Child Abuse

Family and Children’s Services (FACS) Niagara

Audience: Everyone

If you have concerns that a child may be at risk for abuse or neglect, please call 24/7: 905-937-7731 • Toll Free: 1-888-937-7731 • TTY: 905-937-8105

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Domestic Violence

Fem’aide

Audience: French-speaking women

Fem’aide offers French-speaking women who have experienced gender-based violence, support, information and referral to appropriate frontline services within their communities, 24 hours a day, 7 days a week. Call 1-877-336-2433

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Gillian’s Place

Audience: Everyone

Call or text our 24/7 support line to speak with a compassionate counsellor: 905-684-8331

Centre de santé communautaire Hamilton/Niagara: 24/7 Service en français: 1-877-336-2433

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Birchway Niagara

Audience: Everyone

Call or text our 24-hour confidential support line if you need to talk to someone about the abuse you are experiencing. Whether you need help for yourself or a loved one, our trained counsellors are here to help. We will listen and help you figure out your options, which may include safety planning, a shelter stay or meeting with our staff at our shelter in Niagara Falls or at one of our satellite sites in Welland, Port Colborne or Fort Erie. Call: 905-356-5800

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Elder Abuse

Niagara Gatekeepers

Audience: Everyone

Call 905-684-0968 if you know of a senior who may need the help of an agency. The line is open 8:30 a.m. – 8:30 p.m., 365 days a year. Calls are free.

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Emergency Shelter

BGC Niagara – Nightlight programs

Audience: Youth ages 16 to 30

Nightlight programs are open 24 hours/day, 7 days per week. Call us at 905-358-3678.

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RAFT

Audience: Youth aged 16 to 24

The RAFT Hostel is open 24/7. PHONE 905-984-4365

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Southridge Shelter

Audience: Adults

The Southridge Shelter is located within the Southridge Community Church Building. We are a 24/7 shelter serving the Niagara region. 905-682-2477

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YWCA

If you need a bed and a place to stay, the YWCA in the Niagara region operates emergency homeless shelters in St. Catharines and Niagara Falls.  They are open with advocates on duty 24 hours a day, 365 days a year.  YW advocates can direct you to our emergency shelters or other emergency services in the Niagara region.

Emergency Women’s Shelter St. Catharines
Call: 289- 273-4308

Emergency Women’s Shelter Niagara Falls
Call: 289-267-0411

Emergency Family Shelter
Call: 289-686-0927

Emergency Men’s Shelter
Call: 289-686-4466

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Food

Feed Niagara

Audience: Everyone

Feed Niagara represents 9 regional food banks who share the goal to stop hunger in our community with care and compassion.

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Mental Health and Addiction Support

Black Youth Helpline

Audience: Everyone

More than a “Helpline” and serving all youth, our “Helpline” serves as the point of contact to our professional services from youth, families, school districts and a variety of youth serving stakeholders.

Call 416 285-9944

Everyday 9am to 10pm

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Crisis Outreach and Support Team (COAST)

Audience: Everyone

If you are an adult in crisis, please contact the Crisis Outreach and Support Team (COAST) at 1-866-550-5205 ext. 1., 24 hours a day, 7 days a week.

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Distress Centre

Audience: Everyone

For immediate help in the Niagara region please call our 24 hour crisis line:

  • St. Catharines, Niagara Falls and area – 905-688-3711
  • Port Colborne, Wainfleet and area – 905-734-1212
  • Fort Erie and area – 905-382-0689
  • Grimsby, West Lincoln – 905-563-6674
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Indigenous Hope for Wellness Helpline

Audience: Indigenous community

Experienced and culturally competent counsellors are reachable by telephone and online chat 24 hours a day, 7 days a week. For Indigenous Peoples across Canada. Call us at 1-855-242-3310.

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Kid’s Help Phone

Audience: Young people

Need help now? You can reach a professional counsellor at Kids Help Phone in English or French 24/7 by calling 1-800-668-6868 or texting 686868.

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Métis Nation Crisis Line

Audience: Indigenous community

Métis Nation of Ontario (MNO) offers a 24-hour Mental Health and Addictions Crisis Line.

Call: 1-877-767-7572

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Pathstone Mental Health

Audience: Children

If you are a child in crisis, please contact Pathstone Mental Health at 1-800-263-4944. This service is available 24 hours a day, 7 days a week.

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Sexual Assault

Niagara Sexual Assault  Centre

Audience: Everyone

Call the Crisis Support Line at 905-682-4584 and you will be connected to a person who will walk you through the process of getting help at your own pace. This service is available 24 hours a day, 7 days a week.

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Land Acknowledgment

We would like to begin by acknowledging that the land on which we gather is the traditional territory of the Haudenosaunee and Anishinaabeg. This territory is covered by the Upper Canada Treaties, is within the lands protected by the “Dish with One Spoon” wampum agreement and is directly adjacent to the Haldimand Treaty territory.

Today, this land continues to be the home of many Indigenous Peoples. Acknowledging ensures we reflect on our past and what changes can be made going forward to further the reconciliation process, and it reminds us that the great standard of living that we enjoy in Niagara is directly related to the resources and friendships of the Indigenous Peoples who make up this community.

Wampum Belt

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Niagara Ontario Health Team

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